COVID19 Protocols

Prior to Arrival

Please complete the Covid19 declaration forms which will be sent to you and email them to us. If you are required to self isolate due to a Covid19 infection or exposure to someone with Covid19, please contact us urgently so that we can assist in postponing your reservation to another date.

On arrival

Please ensure that you wear a mask on arrival.  We will spray your hands with hand sanitizer and each guest’s temperature will be taken and recorded. We only allow a few staff to assist with luggage, so we ask for your patience and understanding. 

During your stay

If during your stay, you or anyone starts to experience any of the COVID-19 symptoms (fever, runny nose, sore throat, redness of the eyes, shortness of breath, unusual aches/pains, loss of smell and/or taste, nausea and/ or vomiting, diarrhoea, fatigue and/or weakness) please advise management immediately. Contact details will be shared with you on arrival.

Masks must be worn whenever you interact with anyone other than your group. You are also required to wear a mask on all game drives. If you would like your masks to be washed during your stay, please hand it to housekeeping in a bag that can be washed in the washing machine.

Please practice good hand hygiene.  Hand soap is provided in each suite as well as the main lodge for this purpose. Hand sanitiser gel and sanitiser wipes are also available should you prefer. Let us know, and we will place some in the lounge area. There is also a surface sanitiser spray bottle and cloth in the main lodge and each suite should you wish to wipe down any high touch surfaces.

Housekeeping

Rooms will be cleaned as per a pre-arranged schedule (light touch areas, beds, floors, dishes) or daily if not pre-arranged. Please let management know if you prefer to opt out of the housekeeping service.

There will not be a turn down service during your stay.

Towels will be changed after every 3rd night only.  Linen will be refreshed after every 7th night or on check-out.

Pool towels (with green and white stripes) are provided and are placed on the terrace for your convenience.

Game Drives

Game drives are now permitted within the following restrictions:

  • 10 guests per game vehicle
  • Social distancing must be observed at all times
  • Masks must be worn at all times
  • No smoking, drinking or eating during the drive (except for during drinks stops)
  • Stopping areas will be sanitised before and after use
  • Guests must sanitise their hands before and after each drive
  • Guests may not share snacks or drinks with the guide. If you would like to pack something for him/ her please put it in a separate container
  • Guests may not share binoculars with the guide

Please bring a torch if you have one.

On departure

Temperatures will be taken and recorded




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